Q: Finding Your Ideal Flat Back Size

Finding Your Ideal Flat Back Size Post Length: The length of flat-back earrings is measured from the end of the post to the back of the frontal. We offer four sizes—5mm, 6.5mm, 8mm, and 10mm—so everyone can find fine earrings that fit properly. 4 ways to measure your size: Take a traditional earring that fits you well and insert it into your piercing. Subtract the length that sticks out from the total post length. Take a flat back or labret piercing earring that fits you well and lay it flat on the milimeter ruler. Each line is a milimeter. Look at average piercing sizes at estellacollection.com/sizing Travel to a tattoo or piercing shop and ask to be measured for the most accurate measurement. Learn more by visiting our size guide or view our how to find your size video here .

Q: How do I make a return?

Returns must be initiated within 30 days of receiving your order. Items must be unused and in the original packaging. Please note, All returns must be sent back in their original Estella Collection packaging or they will be subject to a 15% restocking fee. To start a return: 1. Login to your account . 2. Select the order in which you would like to return. 3. Select start a return, if you do not see this option the order is no longer eligible for returns. 4. Follow the instructions on screen to complete the return. Return shipping is not covered by Estella Collection, and will be the responsibly of the customer. Refund process Upon receiving the returned item, we will inspect it to ensure it meets our return policy criteria. If the return is approved, a refund will be processed to the original payment method. Non-Returnable items The following items can't be returned or exchanged: custom or personalized items, final sale items, flash sale items, or otherwise marked as not returnable on estellacollection.com.

Question 1

How do I apply promo/discount codes?

Accepted Answer

To apply a promo or discount code:

• Proceed to checkout and enter your code in the ['Discount Code'] field.

• Click ['Apply'] to see your new total before finalizing your order.

• Only one code can be used per order.

If you’re having trouble entering your promo code, please try clearing the cache on your web browser or trying on a different device.

Question 2

What’s your return policy?

Accepted Answer

Our return policy allows returns or exchanges for unworn products purchased in the last 30 days. Used, damaged, or scratched items are not eligible for a refund.

You can expect your refund to be processed within 7-14 days business days or fewer, after our returns department receives the returned item.

If you'd like to start a return, please login to your account and select the items you would like to return.

All Special Orders/Personalized items are final sale and will not be refunded once an order has been placed. ALL RESIZED RINGS, ENGRAVED PIECES ARE CONSIDERED "SPECIAL ORDER" and are therefore non-returnable. If you have questions about personalizing a piece, please contact support@estellacollection.com. BEFORE placing your order.

Question 3

Finding Your Ideal Flat Back Size

Accepted Answer

Finding Your Ideal Flat Back Size

Post Length: The length of flat-back earrings is measured from the end of the post to the back of the frontal. We offer four sizes—5mm, 6.5mm, 8mm, and 10mm—so everyone can find fine earrings that fit properly.

4 ways to measure your size:

Take a traditional earring that fits you well and insert it into your piercing. Subtract the length that sticks out from the total post length.
Take a flat back or labret piercing earring that fits you well and lay it flat on the milimeter ruler. Each line is a milimeter.
Look at average piercing sizes at estellacollection.com/sizing
Travel to a tattoo or piercing shop and ask to be measured for the most accurate measurement.

Learn more by visiting our size guide or view our how to find your size video here.

Question 4

Do you offer a warranty?

Accepted Answer

If you receive a product from Estella Collection that is incorrect or shows a manufacturing defect, we sincerely apologize and are here to help.

Manufacture Defects

Please contact us at support@estellacollection.com within a week of delivery, providing your name, order number, a brief description of the issue, and a photo of the problem. We'll work quickly to resolve it for you.

It's important to note that any manufacturing defects are typically noticeable within the first few days of use. After this period, the customer is responsible for the aftercare and upkeep of their pieces.

Estella Guarantee

Estella Collection guarantees against material and craftsmanship defects, but we do not cover damage caused by normal wear and tear, improper storage, outside modifications, mishandling, or accidental damage. This includes scratches, dents, worn prongs, bent rings, and broken chains.

Question 5

How long will it take to receive my Estella Collection purchase?

Accepted Answer

Every item has a different lead time, specified at the bottom of the product description on the product pages. Once an item ships, it should arrive in 3-5 business days. If your purchase is a gift that you will not receive it in time, please email support @estellacollection.com. and we can send an email with a gift notification including the recipient, informing them that an Estella Collection gift is on its way. Please see “Rush Options” for information regarding rush delivery. **Please note that if you've ordered multiple items, we batch them together as one shipment, unless otherwise discussed via email.

Question 6

How do I make a return?

Accepted Answer

Returns must be initiated within 30 days of receiving your order. Items must be unused and in the original packaging. Please note, All returns must be sent back in their original Estella Collection packaging or they will be subject to a 15% restocking fee.

To start a return:
1. Login to your account.
2. Select the order in which you would like to return.
3. Select start a return, if you do not see this option the order is no longer eligible for returns.
4. Follow the instructions on screen to complete the return.

Return shipping is not covered by Estella Collection, and will be the responsibly of the customer.

Refund process

Upon receiving the returned item, we will inspect it to ensure it meets our return policy criteria. If the return is approved, a refund will be processed to the original payment method.

Non-Returnable items

The following items can't be returned or exchanged: custom or personalized items, final sale items, flash sale items, or otherwise marked as not returnable on estellacollection.com.

Question 7

Flat Back Earring Care

Accepted Answer

Flat back earrings are a modern twist on traditional designs, offering comfort and security, especially for cartilage and advanced piercings.

Care Tips:

Avoid Harsh Products: Keep face wash, lotion, sunscreen, and shampoo away from your earrings. The chemicals can dull the metals and affect the gemstones.
Rinse After Showers: After showering, rinse the piercing area with clean water to remove any residue.
Pat Dry: Gently pat the earrings and surrounding skin dry with a clean paper towel. Avoid fabric towels, which can harbor bacteria or snag the jewelry.
Choose the Right Length: If your earring won’t screw in all the way, it’s likely you have the incorrect post size. The right post length is crucial to avoid losing your jewelry or irritating your skin. For most healed piercings, a 6mm or 8mm post is comfortable. However, thicker ears may require a 10mm post, while thinner ears may need a shorter 5mm post.
Secure the Fit: Regularly check the screw of your flat back earrings, especially after swimming or wearing tight-fitting hats, to ensure they are still tightly secured.
Gentle Cleaning: Use a soft toothbrush and mild soap to clean your earrings once a month. Avoid ultrasonic or harsh chemical cleaners, which can damage stones or metals.

Question 8

How Do I Put In Flat Back Earrings?

Accepted Answer

Hold the flat back post steady while unscrewing the earring head from it by rotating it towards the left (counterclockwise).
Take the flat back post and insert it into the back of your piercing.
- If you have trouble with this step...
  - Insert a traditional earring head into the front of your piercing
  - Use it to guide your flat back post into place through the back of your piercing
  - Hold the back securely against your piercing and pull the earring head out
Hold your flat back post securely against your piercing as you insert the earring head into its backing.
Twist the earring head into its backing until secure.

View our how to video here!

Question 9

I really need this piece ASAP! Is a Rush Option available?

Accepted Answer

Some of our styles can be rushed, others cannot. If you are interested in placing a rush order, please email the style name and custom details to support@estellacollection.com, along with the date you would like to receive it. We will let you know right away if a rush option or overnight shipping is available for that specific style. If you have already placed your order, please be sure to include the order number in the email (found in the confirmation email you received).

Question 10

How do your discount codes work?

Accepted Answer

Discounts can be applied to your order during checkout using any given Discount Code that was given to you. Discounts are ONLY VALID on specific items and for set periods of time. We cannot retroactively apply a discount code to an order placed before the discount code becomes valid. We cannot add the Discount Code to an order where you forgot to enter the code. Discount codes cannot be combined, and they do not apply to gift cards.

Question 11

What do I do if my item(s) arrives damaged?

Accepted Answer

We’re sorry your item(s) have damage!

Some items break during shipment. We’ll do our best to help.

Please email our team at support@estellacollection.com with a photo (within 2 days of delivery) of your damaged item for further assistance.

Question 12

Ring Care

Accepted Answer

Whether you’ve selected a dainty band or a statement ring, proper care will keep it looking stunning for years to come.

Care Tips:

Avoid Chemicals: Remove your rings before applying lotions, perfumes, or engaging in activities that involve harsh chemicals (e.g., cleaning or swimming in chlorinated water). These can tarnish metals and damage stones.
Polish Regularly: Use a soft, lint-free cloth to gently buff your ring to keep it shiny and free of fingerprints.
Safe Storage: When not wearing your ring, store it in a soft pouch or box to prevent scratching.
Avoid Hard Knocks: Remove rings before heavy lifting or intense physical activity to avoid bending the band or damaging the gemstones.

Question 13

What are Flat Back Earrings?

Accepted Answer

Flat back earrings are designed for comfort, featuring a smooth, flat backing that sits flush against the ear. They’re perfect for everyday wear, sleeping, and sensitive ears.

Why Choose Flat Backs?

✔ Comfortable – No poking or irritation
✔ Hypoallergenic – Perfect for sensitive ears
✔ Secure Fit – Less likely to fall out
✔ Great for Sleep – No more painful earring posts

Question 14

What is your exchange policy?

Accepted Answer

For exchanges due to an order that was delivered incorrectly or damaged, please contact us within 2 days of delivery. We reserve the right to refuse any exchange if we believe the items purchased were intentionally damaged or have been misused.

For all other cases, we offer exchanges within 30 days of purchase for eligible items. The item must be unworn and returned in Estella Collection packaging. The customer is responsible for return shipping of exchanged items.

All Special Orders/Personalized items are final sale and will not be refunded once an order has been placed. ALL RESIZED RINGS, ENGRAVED PIECES ARE CONSIDERED "SPECIAL ORDER" and are therefore non-returnable. If you have questions about personalizing a piece, please contact support@estellacollection.com. BEFORE placing your order.

Question 15

What if my package gets lost or arrives damaged?

Accepted Answer

Lost packages

At Estella Collection, we strive to ensure every order reaches you in perfect condition. If your order is lost in transit, we’ve got you covered! We insure all packages at no additional cost to our customers.

To start the process, please file a claim with the post office and then contact our customer support team with your order number and any relevant details. We’ll note that the package was lost and work with you to resolve the issue as quickly as possible.

Damaged packages

We understand the disappointment of receiving a damaged package. In such instances, please report to our customer support team at support@estellacollection.com within 2 days of receiving the order and include photos of the damaged items or package.

We will review the provided documentation and, if necessary, arrange for a replacement or issue a refund.

Question 16

Necklace Care

Accepted Answer

Necklaces add a touch of elegance to any outfit, and with proper care, they’ll remain a staple in your wardrobe.

Care Tips:

Put It On Last: Always wear your necklace after applying skincare, makeup, and perfumes to prevent the chemicals from tarnishing the metal.
Clean Gently: Clean your necklace by soaking it in warm water with mild dish soap for 5–15 minutes. Gently brush with a soft-bristled toothbrush to remove any dirt, then rinse and dry thoroughly.
Store Properly: Hang your necklaces or store them in individual pouches to prevent tangling and scratching.
Avoid Wearing During Physical Activities: Remove your necklace during sports or exercise to prevent it from breaking or getting caught on something.

Question 17

Do you offer free shipping?

Accepted Answer

We offer fast and free shipping on all orders within the contiguous United States (does not include Hawaii, Alaska, or US territories).

Orders shipped outside the United States are subject to taxes and duties that are paid for by the customer.

Question 18

Bracelet Care

Accepted Answer

Bracelets are often exposed to a lot of wear and tear. Here’s how to keep them looking fresh.

Care Tips:

Remove for Housework: Take off your bracelet before housework or gardening to prevent exposure to chemicals, dirt, or hard knocks that could cause scratches or bending.
Avoid Overstretching: If your bracelet has an elastic or flexible design, avoid overstretching it to prevent damage.
Regular Cleaning: For solid metal bracelets, clean them with warm water and a soft brush. For delicate chains, use a polishing cloth to maintain their shine.
Safe Storage: Store bracelets flat to prevent warping, and keep them in a dry, cool place away from direct sunlight to avoid tarnishing.

Question 19

How do I track my order?

Accepted Answer

Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page.

Click on the tracking number link or enter the tracking number into our tracking page.

You may also login to your account to check the status of your order.

Tracking information may not be immediately available after your order is placed. It can take a few hours for the number to become active in our system. If you don't see any updates right away, please be patient and check back later.

Question 20

General Jewelry Care Tips

Accepted Answer

Avoid Exposure to the 3 S's: Always take off your jewelry before swimming, sweating, or steaming to avoid tarnishing metals and damaging delicate stones.
Use a Jewelry Kit: Keep a soft cloth, a small brush, and mild soap on hand for regular at-home cleaning. For more complex pieces, a jeweler can provide professional cleaning and maintenance services.
Store with Care: When not wearing your jewelry, store each piece in a separate, lined box or pouch to avoid scratching and tangling.

Taking proper care of your Estella Collection jewelry ensures that each piece continues to sparkle, making it a cherished part of your collection for years to come.

Question 21

What do I do if I receive the wrong item in my order?

Accepted Answer

We are sorry to hear you received the wrong item in your order! Please report your order issue to our team via email for further assistance.

Include a photo of the item received and the name of the missing item(s). Please double-check the package for any notes or packing slips that indicate your other item(s) were shipped separately.

Question 22

What does it mean that my necklace can be made adjustable?

Accepted Answer

All necklaces come as a standard 16" long (unless otherwise noted in the product description). If you prefer to order a chain that is longer or shorter, this can be noted in the comments section during checkout and we can make the adjustment. Longer chains will require an additional fee. Chains can also be ordered to have two jump rings, so that they can be worn at two different lengths. This should also be noted in the comments section during checkout.

Question 23

What is your repair policy?

Accepted Answer

At Estella Collection we take great pride in our quality and craftsmanship. However, jewelry, by nature, is very delicate. If you should need a repair on any jewelry piece purchased from Estella Collection, please email support@estellacollection.com. Repairs will be assessed on an individual basis. Estella Collection will repair at no charge any breakage caused by manufacturer defect within 7 days of purchase for 14K, 18K, or Platinum pieces and for Silver/Gold-Plated pieces within 7 days of receipt of purchase. Repairs needed after these timelines or deemed to be caused by misuse will incur a repair charge at the customer’s expense, beginning at $30 (plus any applicable shipping fees). Please let us know in advance if you plan to send a repair by sending an email to support@estellacollection.com. We will then provide a form for you to fill out to include with your package.

Question 24

Will I be charged sales tax?

Accepted Answer

Sales tax is collected on orders shipped to addresses in states which require our business to collect and remit in. Requirements and thresholds may change due to factors outside of our control.

Question 25

What form of payment does Estella Collection accept?

Accepted Answer

We accept payment online by Visa, MasterCard, Discover and Amex. Payment is processed at the time your order is placed, regardless of the lead time on your piece.

Question 26

Does Estella Collection ship internationally?

Accepted Answer

Yes, we do! Items in your order that are designated for shipment to countries outside of the U.S. may be subject to taxes, customs duties, and fees levied by the destination country ("Import Fees"). The recipient of the shipment is the importer of record in the destination country and is responsible for all Import Fees.

With respect to each item for which Import Fees have been calculated, you authorize Estella Collection Fine Jewelry to designate a carrier ("Designated Carrier") to act as your agent with the relevant customs and tax authorities in the destination country, to clear your merchandise, process and remit your actual Import Fees for such item.

If you refuse a shipment from Estella Collection, you are responsible for the original shipping charges, any Import Fees that are incurred on the package, and the cost of returning the package to Estella Collection This amount will be deducted from your merchandise refund. Please email your shipping and handling questions or comments to support@estellacollection.com.

Support@EstellaCollection.com

Support@EstellaCollection.com

Support@EstellaCollection.com

Support@EstellaCollection.com

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