We gladly accept returns and exchanges of items unworn, in their original condition and packaging. Contact us within 5 days of delivery at support@estellacollection.com, and ship the items back within 14 days of delivery.
The following items can't be returned or exchanged: custom or personalized items, final sale items, flash sale items, or otherwise marked as not returnable on estellacollection.com.
Used, damaged, or scratched items are not eligible for a refund. All returns must be sent back in their original Estella Collection packaging.
Kindly note, you will be responsible for return shipping costs. For your protection, please return your order with an insured trackable courier and keep your receipt and tracking information. Estella Collection is not responsible for items you send that are damaged or lost in transit. Please include a note with your name and invoice number.
Kindly note we cannot refund shipping charges on return items. Once your return is received and inspected, we will send you an email notifying you that we have received your returned item(s). This email will also confirm that your refund has been issued. Kindly note 5-7 days for processing.
Excluding customs and other non-returnable items, most Estella Collection jewelry can be exchanged using the same process as returns. Contact us within 5 days of delivery, and ship the items back within 14 days of delivery. Once the return is inspected and approved, we will issue store credit that can be used to make your next purchase.
To start a return or exchange, please email support@estellacollection.com.
Kindly note, you will be responsible for return shipping costs, and we cannot refund the original shipping cost. You will also be responsible for paying any difference in price before your exchanged piece can be shipped to you.
Returns after the 14-day period are eligible for store credit up to 30 days after the delivery date, given that they are returned unworn in their original packaging. After this period, all sales are final.
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