Shipping & Returns

Thank you for shopping at Estella Collection If you are not entirely satisfied with your purchase, we’re here to help.

Shipping Policy with delivery times frames (from date of shipment)

Our average processing time is 1-3 business days.

Free Shipping - Free Shipping: 2-5 working days

We use DHL/FedEx for US and international orders as well as FedEx/Canada Post for those being delivered within Canada. The estimated shipping timelines are listed below.Keep in mind depending on the postal code, express shipping option may not be available.

Canada/US
Expedited Shipping: 2 business days from the dispatch date
Express Shipping: 1 business day from the dispatch date

International
Your order will be shipped via DHL express and delivered between 3-5 business days from the dispatch date

US
Orders above $150: Free shipping OR $5 flat rate for express shipping
Orders below $150: $10 flat rate for expedited shipping OR $15 flat rate for express

Canada
Orders above $200: Free shipping OR $5 flat rate for express shipping
Orders below $200: $10 flat rate for expedited shipping OR $15 flat rate for express

Europe
Order above $200: Shipping is on us!
Order below $200: $20 shipping fee

Australia
Order above $150: Shipping is on us!
Order below $150: $15 shipping fee

International
Order above $200: Shipping is on us!
Order below $200: $30 shipping fee

Returns

You have 30 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging and the tags intact.

Your item needs to have the receipt or proof of purchase.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of our refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit car (or original method of payment). You will receive the credit within a certain amount of days, depending on our card issuer’s policies.

Return Shipping

Your return is on us. Log into your Estella account (create one now if you didn’t create one at checkout) and select “My Returns”. You’ll be walked through the steps to select the item and generate the labels.

We offer free returns within 30 days for a refund. Please note we need to receive your returned piece back at our facility by the end of the 30-day window.  IF THERE IS SOMETHING WRONG with the order or if the product has a defect. Exchanges can only be done 7 days after delivery, please contact us by email. For exchanges due to an order that was delivered incorrectly, please contact us within 3 days of delivery. We reserve the right to refuse any exchange if we believe the items purchased are intentionally damaged or have been misused. All SPECIAL ORDER/PERSONALIZED items are final sale and will not be refunded once an order has been placed. ALL RESIZED RINGS, ENGRAVED PIECES ARE CONSIDERED "SPECIAL ORDER" and are therefore non-returnable. If you have questions about personalizing a piece, please contact info@estellacollection.com BEFORE placing your order. Also, make sure that all original tags are attached, original packaging is intact and there are no signs of wear on any of the jewelry.

Contact Us

If you have any questions on how to return your item to us, contact us.