Shipping & Returns
Thank you for shopping at Estella Collection If you are not entirely satisfied with your purchase, we’re here to help.
You have 30 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of our refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit car (or original method of payment). You will receive the credit within a certain amount of days, depending on our card issuer’s policies.
Your return is on us. Log into your Estella account (create one now if you didn’t create one at checkout) and select “My Returns”. You’ll be walked through the steps to select the item and generate the labels.
We offer free returns within 30 days for a refund. Please note we need to receive your returned piece back at our facility by the end of the 30-day window. IF THERE IS SOMETHING WRONG with the order or if the product has a defect. Exchanges can only be done 7 days after delivery, please contact us by email. For exchanges due to an order that was delivered incorrectly, please contact us within 3 days of delivery. We reserve the right to refuse any exchange if we believe the items purchased are intentionally damaged or have been misused. All SPECIAL ORDER/PERSONALIZED items are final sale and will not be refunded once an order has been placed. ALL RESIZED RINGS, ENGRAVED PIECES ARE CONSIDERED "SPECIAL ORDER" and are therefore non-returnable. If you have questions about personalizing a piece, please contact email@example.com BEFORE placing your order. Also, make sure that all original tags are attached, original packaging is intact and there are no signs of wear on any of the jewelry.
If you have any questions on how to return your item to us, contact us.